Change of mind
We do not offer refunds or exchanges due to change of mind purchases. For hygiene reasons, earrings are considered final sale.
If there is any issue with your order once you receive it, we're happy to help out. Please don't hesitate to contact Kika at support@venustrinemars.com
Ordered the wrong ring size:
Please follow our ring size guide when you make your order. We offer half sizing so these measurements are very accurate. However if the size you ordered is not right we are happy to exchange it for a new size. We do not offer refunds for the wrong size. Please send us an email at support@venustrinemars.com
Returns/Exchange Approval Process:
If a return or exchange has been approved, the item needs to be unworn, undamaged and in its original packaging along with all applicable gifted items in the shipping box (jewelry box, ring sizer, suede jewelry pouch, silver polishing cloth etc). The return or exchange will be approved once we receive the item and inspect it. The cost of shipping is payable by the customer and will not be refunded.
We will notify you once we've inspected your return and let you know if the refund was approved or not. Once approved, you'll be automatically refunded via your original payment method within 10 business days. Please kindly remember it can take some time for your bank or credit card company to process the refund too. Contact us at info@venustrinemars.com if you are experiencing delays.
Quality control in a small handmade business:
At Venus Trine Mars, we're a small family run business who take pride in handcrafting each and every item on the site ourselves in house. We work hard to ensure that the quality of our products is extremely high and that the photographs along with descriptions on our site accurately represent each product.
Our products are made individually, nothing is mass produced in a factory. Each item is inspected individually by hand for quality control. We make sample items for the sole purpose to test their longevity and theses items have also gone through meticulous testing to ensure your item is of high quality. You can rest assured that there will not be any manufacturing errors or defects when your items are sent out but we are happy to assist with any issues you if you are unhappy with your order.